Our SUPPORT CENTER is generally monitored:
– Monday – Friday: 9:00am-5:00pm (EST/EDT)
– 24/7 access to view/update/submit tickets
– 24/7 emergency assistance available outside business hours (subject to emergency hourly rate (per contract))
In order to receive support of any kind, you must submit a support ticket. We cannot accept support requests via telephone, fax, or email. Tickets can be submitted and viewed 24/7 and will be handled in both the order of submission and severity of the issue.
If you have an emergency, i.e. site is down, email is not working – please be patient with us. Simply submit a support ticket and we will be in touch with you as soon as humanly possible, especially if this occurs outside normal business hours.
All support tickets are billed according to your current hourly contracted rate, pro-rated according to the time spent on each ticket. Tickets are billed first against any support contract to which you are entitled. Support plans may be purchased on a monthly basis. For questions regarding our support policies, please call 1-888-406-8580.